If you need to change or cancel an order, contact support as soon as possible. Whether a request can be completed depends on the order status, payment method, fulfilment stage and any legal or product-specific restrictions.
Changes before dispatch
Before an order enters packing or dispatch, it may be possible to correct an address, change a quantity, remove an item or cancel the order. No change is guaranteed until support confirms it has been applied.
Address changes
Address changes can become difficult once a carrier has received the parcel. Some carriers may offer their own redirection service, but it is not available for every shipment and can be restricted for certain delivery types.
Price or payment adjustments
If an approved change alters the order total, an additional payment or refund may be required. The available process depends on the original payment method and transaction status.
After dispatch
An order that has already been dispatched generally cannot be cancelled as though it had never been sent. If a return is appropriate, the Returns & Refunds policy and any product-specific safety restrictions will apply.
Regulated or prescription products
Changes to regulated items can require new prescription, quantity, eligibility or destination checks. An order cannot be altered in a way that would make the supply unlawful.
Return-to-sender handling may not be appropriate for every medicine or health product. Contact support first so the safest and most appropriate process can be confirmed.