Terms & Conditions

These Terms & Conditions apply to use of The Australia Pharmacy website and purchases made through the store. They should be read with the Privacy Policy, Shipping & Delivery policy, Returns & Refunds policy and any product-specific information shown before checkout.

Australian consumer rights

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. If a term is inconsistent with a non-excludable statutory right, the statutory right prevails to the extent of the inconsistency.

Website information is not medical advice

Website content is general information and does not replace advice from a doctor, pharmacist or other appropriately qualified health professional. Do not make individual treatment or prescription decisions solely from website content.

Therapeutic-goods advertising and supply

Medicines and other therapeutic goods can be subject to Australian advertising, prescribing, dispensing, supply and import controls. Prescription-only medicines are generally prohibited from being advertised to the public except in limited circumstances. The store operator is responsible for ensuring listings and supply workflows comply with the rules that apply to the product and jurisdiction.

Accounts and eligibility

You are responsible for providing accurate account and checkout information and for keeping login credentials secure. You must not use the site to place an order that is unlawful, fraudulent or intended to evade prescription, quantity, import or other legal controls.

Product information and availability

We aim to keep product descriptions, images, pack details, price and availability reasonably accurate. Packaging and presentation can change. The label and official product information supplied with the item should be checked before use.

Orders and acceptance

Submitting an order is a request to purchase the selected items. An automated order confirmation does not necessarily mean every item can be lawfully or practically supplied. An order may need to be reviewed, changed or cancelled if a product is unavailable, a pricing or listing error is identified, verification is required, payment fails or supply would breach applicable requirements.

Prices, promotions and payment

Prices, delivery charges, taxes where applicable and eligible discounts are shown during the purchase flow. Promotional offers can have eligibility conditions, exclusions, limits or expiry dates. Payment must be made using a method available at checkout.

Shipping and risk

Delivery methods, estimates and tracking depend on the destination and carrier. International orders can be affected by customs, import laws, duties, inspections and carrier restrictions. See Shipping & Delivery and Customs & Import Information.

Returns, refunds and faults

Return and refund outcomes depend on the reason for the request and applicable rights. Change-of-mind returns can be restricted for medicines, therapeutic goods and hygiene-sensitive products, but those restrictions do not remove rights for faulty, unsafe, damaged or incorrectly supplied goods where Australian consumer guarantees apply.

Website use

You must not misuse the site, interfere with security, submit malicious code, attempt unauthorised access, scrape the service in a way that disrupts normal operation or use forms for spam or fraudulent activity.

Intellectual property

Unless otherwise stated, website text, layout, graphics and original branding are protected by applicable intellectual-property laws. Product names and third-party marks belong to their respective owners.

Liability

To the maximum extent permitted by law, the store is not responsible for indirect or consequential loss arising from matters outside its reasonable control. This limitation does not apply where liability cannot lawfully be excluded or limited.

Governing law

These terms are intended for an Australian-focused online store. The governing law and jurisdiction that ultimately apply can depend on the location and legal entity of the business and the customer. The site operator should obtain legal advice to confirm the correct governing-law clause.